Monday, October 22, 2012

Using Social Media for Customer Service


One of the faster and easier ways to connect with your customers when not directly talking to them face-to-face is through social media. Today we’re able to access a number of outlets such as Facebook, Twitter and many more to connect with others in a variety of ways online. When small businesses take the social media route to connect with their clients and customers, it can become a risky deal if not done properly.

Scott Levy for entrepreneur.com writes an articled called “5 Tips for Using Social Media as a Customer Service Tool.” In this piece, Levy discusses a handful of important factors that play into using social media tools to assist your customers, such as replying quickly and monitoring all your interactions. The advice offered in this read can prove to help some out in the long run who are avid with the many benefits of social media. Read the article here.