Monday, July 16, 2012

8 Small Business Tips to Use Twitter for Customer Support

21st Century America has seen the growth of technology to where data is literally available at the consumer's fingertips. For the small business owner, this makes it more pertinent than ever to respond to customer service quickly, effectively, and through the right medium. One medium many small businesses are starting to use for customer service is social media, and in particular, Twitter. It allows for instantaneous reaction and response to any customer message. However, it is important to use Twitter appropriately for customer service, because unless you send a direct message to a Twitter follower, the whole world can see the interaction. (Which, could also be to your benefit!) Check out these 8 tips on how a small business can effectively use Twitter for customer service.